FAQ

Does this product have a warranty?

When you buy one of our products
is automatically protected by the Warranty, and you have 7 days to test it. And if you are not satisfied with the investment made within that period, you can request a refund via the support email, misshome.loja@gmail.com, without complications.

For more details about the Miss Home Guarantee, see "Terms of Use" on our website.
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Why buy from you?

We are the official sales channel for the products. Only through this site can you guarantee that you will receive original products in your home, and you are protected with our guarantee against defects or dissatisfaction with the products.

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Will my purchase be safe?

Yes, our security system is monitored 24 hours a day and certified by Norton Security, in addition to your data being encrypted at 256 bits (the same used by banks). It is impossible for fraud to occur on your behalf, as no data is stored in our system.

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How do I track my order?

All products are sent with internationally valid tracking codes, and you can consult all movements directly on our website.

If even after this period you have not received it, just contact us via email misshome.loja@gmail.com

To check your order, just access the link:

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Devolution

You can find all the return rules and steps on the "Exchanges and Returns" page. If you have difficulty finding this page, just type "exchanges" in the search box.

What is the deadline?

The delivery time for the products is 10 to 20 days after the posting date.

We send the tracking code within 3 business days after receiving confirmation of payment in the email registered with the purchase.


IMPORTANT INFORMATION:

 In cases where the Post Office makes 3 delivery attempts and the product is returned to the sender, we are not responsible and do not refund.

 In cases of incorrect address, incomplete address, unknown addressee at delivery location, unknown address, addressee moved and unanswered postman, we do not

ATTENTION:

 All deliveries made from November to February will be subject to delays in delivery due to the large volume of deliveries by Correios in this end-of-year period. We charge or refund. It is the responsibility of the buyer to correctly fill in the delivery data requested by the website in a place available for receipt.

 Products that are returned to the sender for the reasons mentioned above can be sent to the customer with the payment of the return shipping, at the expense of the buyer.

 In cases of loss or an object not located in the postal flow, it will be identified and informed in your tracking code. YOUR STORE sends a gift card with the same value as the purchase. This way, the purchase can be redone on our website.

 
REMEMBER that by making a purchase on our store, you are AGREEING to all terms of purchase, return or exchange on this site, INCLUDING DELIVERY ESTIMATES AND POSSIBLE DELAYS.

 
Support:

Our support will respond through the following email: misshome.loja@gmail.com

In addition, you can send a message directly to this email on the "Contact Us" page.